Welcome to Ryde-In! Your privacy is important to us. This Privacy Policy explains how Ryde-In ("we," "our," or "us") collects, uses, discloses, and protects your information when you use our ride-hailing services application ("App") and website (www.ryde-in.com). By using Ryde-In, you agree to the practices described in this policy.

1. Information We Collect

When you use Ryde-In, we collect the following types of information:

a) Personal Information

• Name – Required for identification.

• Phone number – Used for registration and communication.

• Email address – Used for account verification and support.

b) Location Information

• Live location – Required to match riders with driver partners and provide accurate ride services.

c) Device Information

• We may collect device-specific details such as model, operating system, and app version to improve service performance.

d) Usage Data

• Information on how you interact with our app, such as ride history and in-app preferences, may be collected to enhance user experience.

2. How We Use Your Information

We use the collected data to:

• Facilitate ride-matching between riders and independent driver partners.

• Enable communication between riders and driver partners.

• Improve our services, app functionality, and security measures.

• Respond to user inquiries and provide customer support.

• Comply with legal and regulatory requirements.

3. Data Sharing & Disclosure

We do not sell, rent, or share your personal information with third-party businesses. We only share your details under the following conditions:

• With Driver Partners: Your name and contact details are shared with the assigned driver partner only for the purpose of coordinating ride pickup and drop-off. Once the ride is completed, the driver partner no longer has access to your personal information.

• Third-Party Services: We may use third-party services for analytics, crash reporting, or map functionality (e.g., Google Maps). These third parties have their own privacy policies.

• Legal & Compliance Requirements: We may disclose your information to law enforcement agencies or regulatory authorities if required by law.

4. Payment and Fares

• Ryde-In operates on a cash-only model.

• The app provides suggested fares, but riders and driver partners are free to negotiate the final amount.

• All payments must be made directly to the driver partner.

• Ryde-In does not process, track, or mediate payments.

5. Data Security

We implement industry-standard security measures to protect user data from unauthorized access, misuse, or loss. However, we cannot guarantee absolute security due to the inherent risks of digital communications.

6. User Rights & Control

As a Ryde-In user, you have the following rights:

• Data Retention: We retain user data only as long as necessary for operational and legal purposes. If you delete your account, your personal data will be removed from our systems, except where retention is required for legal compliance.

• Access & Update Information: You can update your personal details within the app settings.

• Data Deletion: You may request account deletion directly from the app settings.

• Location Control: You can disable location access, but this may affect the app's functionality.

7. App Permissions & Justification

Ryde-In requires certain app permissions to function effectively:

• Location Access: Required to connect riders with nearby driver partners and facilitate navigation.

• Phone Access: Allows riders and driver partners to communicate for ride coordination. We do not use this permission for any other purpose Users will be prompted to grant these permissions when needed, and they can manage permissions in their device settings.

8. Children's Privacy

Ryde-In is not intended for individuals under the age of 18. If we become aware that a minor has registered on our platform, we will take steps to remove their data.

9. Changes to this Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on our website and app, and continued use of our services implies acceptance of the updated policy.

10. Contact Us

If you have any questions regarding this Privacy Policy, you can reach us at:

Email: support@ryde-in.com
Website: www.ryde-in.com

Thank you for choosing Ryde-In!