Refund & Cancellation Policy
Effective Date: January 1, 2026
Company Information
FLYTA TECH SOLUTIONS PRIVATE LIMITED
Office Address:
14-42, First Floor, Opposite Radha Krishna Rice Mill, Hastinapuram, Chirala, Prakasam District, Andhra Pradesh, India - 523155
1. Introduction
This Refund & Cancellation Policy governs payments made through the Ryde-In and Ryde-In Partner platforms operated by FLYTA TECH SOLUTIONS PRIVATE LIMITED ("Company", "we", "our", or "us").
By using our services, users agree to the terms outlined in this policy.
2. Driver & Delivery Partner Subscription Plans
Ryde-In Partner offers subscription-based plans that allow registered drivers and delivery partners to access ride and delivery requests through the platform.
Available plans may include:
- Weekly Subscription Plans
- Monthly Subscription Plans
Cancellation:
Users may choose not to renew future subscription plans.
Refunds:
All subscription payments are generally non-refundable after successful activation of the subscription plan, except where required under applicable law.
No cancellation refund, partial refund, unused-period refund, or refund for voluntary discontinuation of service will be provided.
3. Daily Pass Ride Subscription Plans
Ryde-In may offer Daily Pass subscription services that provide recurring transportation access for a specified duration.
Cancellation:
Users may discontinue usage at any time; however, cancellation does not entitle the user to a refund.
Refunds:
All Daily Pass subscription payments are generally non-refundable after successful activation, except where required under applicable law.
4. Food Delivery Orders
Food delivery services may be offered through the Ryde-In platform.
Eligible Refund Scenarios:
Refunds may be approved in situations including:
- Restaurant unable to fulfill the order
- Restaurant cancels the order
- Order not delivered
- Duplicate payment
- Failed transaction with successful debit
- Other genuine service-related issues approved by Ryde-In Support
Refund Processing:
Approved refunds will be credited to the original payment method used during checkout. Processing timelines depend on banking partners and payment providers.
5. Failed Transactions
If a customer's account is debited but the transaction is unsuccessful:
- The payment may be automatically reversed.
- Users may contact support if the reversal is not completed within standard banking timelines.
6. Chargebacks & Payment Disputes
Users are encouraged to contact Ryde-In Support before initiating chargebacks.
The Company may provide transaction records and service usage information to payment processors, banks, and regulatory authorities for dispute resolution.
7. Policy Updates
FLYTA TECH SOLUTIONS PRIVATE LIMITED reserves the right to modify this policy at any time.
The latest version will always be available on the website.